Simply check in your junk mail as most times it usually ends up there.
This could mean your order still has not left dispatch or your confirmation email has been sent to your junk mail.
Flask engraving can take up to 10 working days all depending on the quantity of the flasks and the engraving that needs to be done.
Please kindly pop us a mail on firstname.lastname@example.org with the items you want to return. Sale items can only be returned for an online credit and the courier cost will be at your expense. Returns/refunds can take up to 10 days to process.